Payments and renewals FAQ
Clear answers about paying your support plan, reading your renewal date, downloading invoices, and reaching us.
Return to client portal →How do I make a payment?
Sign in to your client portal with the email and access code from your welcome email. Select Pay by card, review the amount, and enter your card details in the secure payment form.
When will my payment appear?
Successful card payments are added to your payment history automatically. Refresh your plan after checkout if the newest payment does not appear immediately.
What does my renewal date mean?
Your renewal date is the date your next monthly support period is due to begin. Paying your plan keeps maintenance and support active for the next service period.
Where can I find my invoices?
Every recorded payment appears under Invoices & payments in your portal. Select Invoice to download an official PDF with your invoice number, billing details, due date, status, and total.
What happens if a card payment fails?
Your plan will not be renewed from a failed payment. Check the card details, available funds, and billing information, then try again. Contact support if the issue continues.
Can I change or cancel my support plan?
Yes. Send a message from your portal before your next renewal date and tell us which change you need. We will confirm the change by email.
How do I contact support?
Use the Message us form in your client portal or email Sales-Support@infinity-creations.store. Include your business name and portal email so we can find your plan quickly.
Still need help?
Infinity Creations LLC will reply to the email on your support plan.
Sales-Support@infinity-creations.store · Online business · (423) 608-5638 (Ethan & Cierra)