Privacy Policy

1. What we collect

When you contact us, request a quote or make a purchase we collect the details you give us: your name, email address, business name, project details and, for support plans, your website address.

Card payments are processed by our payment provider. We never see or store your full card number — only the last four digits and card brand for your receipts and portal.

We also record how you found us (for example a search engine or an advert) so we can understand which channels bring us clients.

2. How we use it

We use your information to deliver what you bought: building and maintaining your website, registering domains, sending receipts, renewal reminders and booking confirmations, and responding to your enquiries.

We email you about your orders and plan. We do not send marketing emails without your consent, and we never sell your information.

3. Who we share it with

We share only what is needed with the services that run your order: our payment provider (to take payment), our domain registrar (to register domains) and our email service (to send your receipts and reminders).

Assigned Infinity Creations staff can see the client details needed to do their work. Access to payment and sensitive details is restricted to authorised team members and every access is logged.

Advertising cookies (Google Ads)

We use Google Ads to measure whether our adverts lead to quote requests and website purchases. When you request a quote or complete a purchase, your browser tells Google Ads that a conversion happened, including the order amount and an order reference for purchases. Google receives your IP address, browser details and cookie identifiers. We do not send your name or email address to Google.

Visitors in the EEA, UK, Switzerland and Canada are asked first and nothing is sent unless you accept. Elsewhere this measurement is on by default. You can accept or withdraw anytime with “Cookie settings” in the site footer. Learn how Google uses this data at https://business.safety.google/privacy/.

4. How long we keep it

We keep order, payment and contract records for as long as you are a client and afterwards as required for tax and legal purposes. Enquiry records are kept so we can follow up and measure our service.

5. Your rights

You can ask us at any time for a copy of the information we hold about you, to correct it, or to delete it where we are not required to keep it. Email Sales-Support@infinity-creations.store and we will respond within 30 days.

6. Security

Access to your client portal is protected by your email address and a personal access code. Payment pages are served by our payment provider over encrypted connections. Staff access to private pages requires separate codes and is audited.

7. Changes

We may update this policy from time to time. The latest version is always on this page, and significant changes are flagged to active clients by email.